iLoop Mobile FAQs

Downloading and Opening New Items

Getting Started

Purchasing Content for My Cell Phone

Specific Phone Items

Downloading and Opening New Items

1. I received a message on my phone after I ordered. Now what?
The Confirmation message:
You receive a message on your phone (Example):

MyWebStore. You ordered item 112592 at $2.99 billed to phone.
To approve, reply with ISHOP YES. Std, other rates apply.

You need to do what it says. Reply to this message with the store prefix, a space, then YES. This tells us that you really do want to buy the item.

The Delivery message:
The next message you receive is a "WAP URL", the address on the Internet where your item is waiting. Open the message and view it. It should look something like this example:

MyWebStore Select this URL, then press Menu or Options to launch phone browser to download the item. http://wap.iloopstore.com/iloop/15559073375/112553

Use your phone menu to "Open", "Download", Go to", "Use Details", or "Extract" this message. This should launch your WAP browser and cause the content file to download. If prompted, Save the file. Check your phone user manual for how to do this on your phone.

2. I extracted the message you sent, but nothing happened.
WAP must be enabled and set up correctly on your phone. If you follow the How to Download (question #5) instructions and the phone's browser doesn't launch or returns nothing, you may need to call your mobile operator to get set up.

3. Can I download items again free?
If you delete or lose a content item, you may download it again free from the original message.
* Make sure your phone is still correctly configured.
Locate the original WAP URL message in your message inbox.
From the menu, select "Activate", "Get", "Open", "Extract", etc. as appropriate to start the download.
Your mobile phone will connect through the Internet to our service. It may download automatically or prompt you to download. Respond to the prompts to start the download.
When the download is complete, save the item as before.
Note: If you have trouble downloading, read the How to Download (question #5) help on this page carefully before downloading again. If the item doesn't download the first time, there is another problem. Feel free to get help by emailing support@iLoopMobile.com.
Depending on your phone, ringtones, wallpapers, and games are stored in different locations. Look for the appropriate library, such as "images" and "ringtones". Try "applications" for downloaded games.

4. The item downloaded, but I can’t find it
Depending on your phone, ringtones, wallpapers, and games are stored in different locations. Look for the appropriate library, such as "images" and "ringtones". Try "applications" for downloaded games.

LOOK around for it on your phone. Sometimes it gets buried in unexpected folders. You need to find the item on your phone and select it to use it. From the main menu look for options to save files. These might be under "My Folders", "My Content", "Downloads", "Funbox", etc. From there, follow the menu options to select it.

5. How to Download content - IMPORTANT -- Please Read
The message you receive after you confirm your order is a "WAP URL". It's just an ADDRESS to where your ringtone or picture is on the Internet. You MUST download this content to your phone in order to get it. We can't deliver it to you in a message.

Open the delivery message and view it. It should look something like

MyWebStore Select this URL, then press Menu or Options to launch phone browser to download the item. http://wap.iloopstore.com/iloop/15559073375/112553

You must now use this URL to open your phone's web browser and download your item to your phone. It's not too difficult. IF you have full Internet access and a Data Plan for your phone, this should be easy.

Check to see if the message has been divided into parts on your phone. On some phones, the message text and the URL are on separate lines. Scroll up and down until the URL address part is highlighted.

On some phones, the phone automatically recognizes the URL address in the message.

For all phones, you will need to press the Options/Menu softkey. Scroll down to look for words like "Open page", "Download", "Extract", "Jump", "Save Address", "Use Link", etc. This should launch your WAP browser and cause the content file to download to your phone. It may take a minute or so to connect to the Internet, locate the URL, and download the item.

Note: Phones vary a lot in how to download content. Check your phone's user manual or call your mobile operator for how to do this on your phone.

When you see the image or indication that the ringtone is there, SAVE the file. Some phones save the item automatically to the correct folder ("Sounds", "Ringtones", "Pictures", "Images", "Games" are examples.) depending on their type. Other phones require you to save the downloaded content. Press the Menu key to look for a Save option.

6. Using your new content
Download an item only ONCE and SAVE it. If you don't see it after downloading, LOOK around for it on your phone. Sometimes they hide. You need to find the item on your phone and select it to use it. From the main menu look for options to saved files. These might be under "My Folders", "My Content", “Downloads", "Funbox", etc. From there, follow the menu options to select it.

Note - You may only download an item 3 times. If you don't see it after the first download, your phone may not be fully Data Enabled. Contact your mobile operator. If you receive an error message, please email this to Support@iLoopMobile.com for help.

Getting Started

7. Test your phone BEFORE ordering!
Test your phone before you buy download the FREE test image and test ringtone.
Select either the Wallpaper or Ringtone link. The Mobile Storefrint Check Out page will open.
-Step 1 – Read the Terms and Conditions, then click in the checkbox “I agree to the above conditions.”
-Step 2 – Pull down the Mobile Operator list and select your phone operator. We need to know this. If you don’t see yours listed, they don’t not currently support the type of content selected.
-Step 3 - Pull down the Phone Model list and select your phone model. (Look for a label inside your phone UNDER the battery. You can also contact your mobile operator to find out.) If you don’t see your phone model, it can’t play that kind of content. Sorry.
-Step 4 - Enter your 10-digit mobile phone number (Like this: 9995551212)
-Step 5 - Click the “Bill to Phone” button (don’t worry – It’s FREE).
A new web page appears. READ THE PAGE (It’s short).
In a few seconds to a few minutes, you should receive a text message on your phone that contains a URL address. It looks like this:
MyWebStore Select this URL, then press Menu or Options to launch phone browser to download the item. http://wap.iloopstore.com/iloop/15559073375/112553

You will need to “Open” or “Extract” this address. Different phones do this differently, so you’ll need to check your phone manual if you have never tried this. Your phone will open its WAP browser and fetch the item. SAVE it.

If you have trouble getting the file from the Internet, see “I received a message on my phone after I ordered – How to DOWNLOAD (question #5) ”, or contact your mobile operator for help. You may not have Internet access enabled on your browser.

8.Why do I need to test my phone BEFORE ordering!
To buy and download content from this site:
-- Your phone must be Internet enabled AND have data included in your plan
-- Your mobile operator must allow 3rd party ringtones and images (See list in Terms and Conditions page.)
-- Even if you have bought ringtones from an operator’s WAP store, you may not be fully "enabled".

9. Can I download iLoop Mobile's products? Is my phone Internet Enabled?
To buy and download content from any iLoop Mobile sites.
-Your phone must be Internet enabled AND have data included in your plan
-Your mobile operator must allow 3rd party ringtones and images (See Terms and Conditions statement. )
-Your phone must be configured properly for this
Even if you have bought ringtones from an operator’s WAP store, you may not be fully “enabled”.
Easy Test: Test Your Cell Phone and download the FREE test image and test ringtone. After you confirm the $0.00 purchase, you get a text message that looks like this:

MyWebStore Select this URL, then press Menu or Options to launch phone browser to download the item. http://wap.iloopstore.com/iloop/15559073375/112553
This is just an address to where your item lives on the Internet. You must next launch your phone’s web browser to DOWNLOAD the item to your phone. You must actually see or hear the item on your phone to know whether you can buy items from this site.

If you have trouble getting the file from the Internet, see “I received a message on my phone after I ordered – How to DOWNLOAD (question #5).”

If you get an error downloading the file, or a message that you can’t access that URL, you don’t have full access. Call your mobile operator to add this feature to your plan.

Purchasing Content for My Cell Phone

10. A message tells me that I have exceeded my purchase limit. What’s that?
You received a message like:

“My Download Store. Sorry, this order exceeds your operator monthly purchase limit. You were not billed. See the FAQ…”

This means that you have purchased as many items as your mobile operator allows in one month. We are required to make sure you don’t go over this limit. Don’t give up. Wait until first day of next month, then try your purchase again.

11. How do I order something?
Order directly from web storefronts. You will need to
- First, Test your phone to be sure you can download content from the Internet(See Test Your Phone First)
- Select an item to buy
- Agree to the terms and conditions
- Enter your mobile operator, phone model, and phone number
- Click the payment button
- Receive a confirmation message on your phone and reply to it For Example: ISHOP YES
- Receive another message containing the Internet address (WAP URL) to your item
- Download the item to your phone using the phone’s web browser
- Select it as your new wallpaper or ringtone.
You need to know the EXACT model number of your phone. (Look for a label under the battery or contact your mobile operator for this.)
When you fill in the purchase form, if you don’t see your phone model or your mobile operator listed, you will not be able to purchase the type of content you have selected.

Right after ordering, you should receive a text message on your phone that contains the Internet address of your item. We can’t send the item directly to you – You have to DOWNLOAD it through the phone’s Internet browser.
Using Menu or Options on your phone, “Open”, “Extract”, “Go To” the URL. Different phones do this differently, so you’ll need to check your phone manual if you have never tried this before. Your phone will open its Browser and download the item. When the download is complete, Save the item. You must actually see the item on your phone, or it didn’t download.
After you have completely downloaded the item, you will receive a message informing you that you were billed. If you have trouble downloading or opening any item, take a look at our FAQ on How to Download (question #5).

12. I just got an "Order Cancelled" message!
If you order an item but don’t respond to the confirmation message (the one that asks you to reply “MyStore YES”) within 24 hours, the mobile operators require us to cancel your order. You will not be charged for cancelled orders. To obtain the item you want, just order it again from the web store.

13. How do I order from the Web Store?
To order from the web store, click on the item you want to purchase. You may need to enable pop-ups from this site to see the Buy Now window.
On the Buy Now page, you will enter your phone number and choose your phone model and mobile operator on the pull-down lists.
You need to know the EXACT model number of your phone. (Tip: The model number is nearly always printed on a label under the battery. You may also contact your mobile operator to obtain this information.)
If you don’t see your phone model or your mobile operator listed, you will not be able to purchase the type of content you have selected.
Next, select your payment option and following steps.
In a few seconds to a few minutes, you will receive a text message on your mobile phone asking you to confirm the purchase price and item number. Text back ‘yes’ to continue.
In a few moments, you should receive a text message on your phone that contains a WAP URL. (Tip: Save this message in case you need to download the item again later.)
Next, “Open” or “Extract” the URL. Different phones do this differently, so you’ll need to check your phone manual if you have never tried this before. Your phone will open its WAP browser and download the item. When the download is complete, Save the item.
After you have completely downloaded the item, you will receive a text message confirming the sale and informing you that you were billed.
If you have trouble downloading or opening any item, take a look at our FAQ on “How to Download ” (question #5) .

14. What happens when I order something?
When you order from the web, your information is checked. The server will send a confirmation message to the mobile number you gave us. You must confirm the purchase price and item number by replying devd2d ‘yes’ to this message. Next a WAP link is sent to your mobile number. When you receive this message, open it, then use your phone menu to ‘open’ or ‘extract’ the URL in the message. Your phone will make an Internet WAP request to download the item. Wait until it is completely downloaded. Next, save the item as described in your mobile phone handbook. That’s it.

15. I ordered something, but never received it or I cannot open it. Will I get billed?
No. You will not be billed until you have actually downloaded the entire item to your phone. If you only receive the link to an item, you have not been billed.
But Wait! Check out the other FAQ items to see how to get what you ordered.

16. Will ringtones and wallpaper work on my phone?
Whether you can download content to your phone depends on three things:
- Your phone must be compatible with the content formats available
- Your mobile operator must support the kind of content you want to download
- You must have mobile internet (WAP) and Premium text messaging (SMS) services provisioned on your account and set to receive content.
Test your phone before you buy download the FREE test image and test ringtone.

17. I don’t see my phone on the phone list.
If you have a recent model phone, we may not have added it to our list. Check back in a week or two. If your phone is more than 6 months old, it may be one that does not support content downloads. Check with your mobile operator if you’re not sure.

18. I don’t see my mobile operator on the list.
Not all mobile operators allow 3rd party content downloads. If you don’t see your mobile operator on the list, give them a call and let them know that you’d like to buy content from us.

19. I ordered an item, but I haven’t received a response.
If you have already downloaded one of our free test items and are sure that your phone can download content, it may be that there is a delay in the SMS network. Normally, content delivery messages should arrive within 5 minutes of the time you place your order. If not, wait 24 hours, then send us a message at support@iLoopMobile.com. Please include your mobile phone number, the time you placed your order, and what you purchased. We’ll track it down for you.

Specific Phone Items

20. Where is the logo that I saved to my T-Mobile Nokia phone?
T-Mobile has recently added a more secure SIM card to their system, which will not process the operator and group logos.

21. The display shows: Control IP address
Your mobile phone is not correctly configured for WAP.
Solution: Contact your operator to assist you with configuring your mobile phone.